Southern Magnolia Apparel + Wholesale Policies
By placing an order with Southern Magnolia Apparel + Wholesale, you acknowledge that you have read, understood, and agreed to all policies outlined below.
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Pricing & Minimums
• We do not have a minimum order quantity (MOQ).
• We offer drop shipping. Please place each drop ship order separately using your customer’s shipping address at checkout. Once an order has been submitted, we are unable to separate drop ship items from the rest of your order.
• We offer Synclogic integration for Shopify users. The code can be found in our Wholesale Facebook Group.
• We recommend a minimum retail markup of 2X.
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Customer Responsibilities & Order Requirements
To ensure your order moves into production as quickly as possible, all required information must be provided at the time of ordering or invoicing.
This includes, but is not limited to:
• Logos
• Seamless files/patterns
• Mockups
• Color codes
• Size specifications
• Design details
• Any other information required to complete your order
Orders cannot begin production until all required information, files, approvals, and details have been received.
If required information is missing, incomplete, incorrect, or delayed, your turnaround time will be extended accordingly.
Southern Magnolia Apparel + Wholesale is not responsible for production or shipping delays caused by missing information, delayed responses, incomplete files, incorrect details, or customer approval delays.
Your turnaround time begins once all required information has been provided and your order is ready to move into production.
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Color Matching & Required Design Information
To ensure the most accurate representation of your brand, customers are strongly encouraged to provide HEX color codes for all custom orders.
If HEX codes are not provided, Southern Magnolia will match colors as closely as possible using your submitted logo, AI mockup, seamless file, or other artwork. Please understand that colors may vary due to differences in file quality, color profiles, screen settings, printing methods, and monitor displays.
Southern Magnolia is not responsible for color variations or mismatched colors when HEX codes are not provided.
If you request exact brand color matching but fail to provide HEX codes, your order may be placed on hold while we wait for the required information. Any delays caused by missing information are not included in our stated turnaround times and are the responsibility of the customer.
If a remake is requested due to color differences and HEX codes were not provided with the original order, the customer will be responsible for 100% of the remake cost, including production and any applicable shipping fees. Remakes or refunds will not be issued for color variations resulting from missing HEX codes.
Required Design Information: Customers are responsible for providing all necessary design assets when placing an order or submitting an invoice, including but not limited to logos, AI mockups, seamless files, HEX color codes, font files (if applicable), and any other custom details required to complete the order. Missing or incomplete information may delay production, and Southern Magnolia is not responsible for delays caused by waiting on customer-supplied files or information.
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Custom Overseas Orders
Custom overseas products require additional production steps, including manufacturer communication, production scheduling, quality checks, and international shipping. These products follow a separate timeline from our standard in-house graphic tee orders.
The standard turnaround time for custom overseas orders is approximately 4–6 weeks to Southern Magnolia Apparel + Wholesale. This timeline begins once all required information, files, approvals, and payments have been received.
For bulk custom overseas orders of 30+ pieces, orders may ship directly from the vendor to the customer.
Before production can begin, customers must provide all required information, including:
• Logos
• Seamless files/patterns
• Mockups
• Color codes
• Size specifications
• Design details
• Any other requested production information
Production will not begin until all required files, details, approvals, and information have been received.
Customers are responsible for ensuring all submitted information is accurate. Southern Magnolia Apparel + Wholesale is not responsible for delays caused by missing information, incorrect files, delayed approvals, delayed responses, or incomplete order details.
Custom overseas orders may experience delays due to circumstances outside of our control, including but not limited to:
• Manufacturer or vendor production schedules
• International shipping timelines
• Customs processing
• Carrier delays
Estimated timelines are provided as estimates only and are not guaranteed.
Delays caused by manufacturers, vendors, shipping carriers, customs, weather, or other circumstances outside of our control do not qualify for cancellations, refunds, exchanges, or chargebacks.
Once production has begun, custom overseas orders cannot be canceled, modified, refunded, or exchanged due to the personalized nature of the product.
By placing a custom overseas order with Southern Magnolia Apparel + Wholesale, you acknowledge and agree to the production timeline, approval requirements, and policies outlined above.
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Graphic Tee Orders
Graphic tees are produced through our in-house production process and follow our standard turnaround time.
Our current turnaround time for in-house graphic tee items is 10–14 business days.
Turnaround time begins the business day after your order is placed and excludes weekends, holidays, and scheduled business closures.
Please allow additional processing time during high-volume seasons, including but not limited to large releases, holiday seasons, bleached items, and special collections.
If a specific product requires a longer turnaround time, that information will be clearly listed within the product description before purchase.
Ready to Ship (RTS) items typically ship within 3–5 business days.
Please check our Wholesale Facebook Group for daily updates regarding production schedules and any unexpected delays.
Turnaround time refers only to production time and does not include shipping transit time after your package has been accepted by the shipping carrier.
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Product Information
Graphic tees are printed using high-quality methods, including:
• Sublimation
• Screen Print Transfers
• Direct-to-Film (DTF) Transfers
Graphic tees are printed on premium blanks including:
• Bella+Canvas
• Next Level
• Gildan SoftStyle
• Tultex
A comparable brand may be substituted depending on availability while maintaining the same quality standards.
All graphic tees are unisex sizing and fit true to size.
Please review sizing charts carefully before ordering. Sizing issues do not qualify for refunds, exchanges, or replacements.
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Shipping Charges
Shipping charges are collected at checkout but may require adjustment after your order is packed.
During the final shipping process, each package is weighed and measured. If the actual shipping cost exceeds the amount collected, an invoice for the difference will be sent before shipment.
If shipping costs are lower than what was collected, the overpayment will be refunded.
Orders are shipped through USPS and UPS.
If you have a preferred carrier, please contact us after placing your order so we can add a note to your invoice. While we will do our best to accommodate requests, a specific carrier cannot be guaranteed.
Rush orders for graphics may be available depending on production capacity. Please contact us before placing a rush order to confirm availability.
Rush fees start at $10.
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Returns, Refunds & Exchanges
Because our products are custom made to order, all sales are final.
Southern Magnolia Apparel + Wholesale does not offer refunds. Our standard resolution for an eligible issue is a remake or replacement. Refunds will not be issued for dissatisfaction, sizing issues, color variations, design preferences, or other circumstances that do not qualify as a manufacturing defect, damage, or incorrect item.
If a customer is approved to return an item and no remake or replacement is being made, the return will be subject to a 15% restocking fee. The remaining eligible amount will be issued as store credit only. Store credit is not redeemable for cash or a refund.
Please inspect your order immediately upon delivery.
If there is an issue with your order, you must contact us within 3 business days of confirmed delivery by emailing:
southernmagnoliawholesale@gmail.com
To qualify for a remake, replacement, exchange, or store credit:
• Items must be unworn, unwashed, and in the same condition received.
• Original tags must remain attached.
• Original packaging must be included.
• Clear photos and/or videos showing the item, defect, and packaging are required.
• Claims submitted without photo or video evidence may be denied.
Customers must respond promptly to requests for additional information, photos, videos, or return instructions.
If Southern Magnolia Apparel + Wholesale offers an alternative resolution, the customer must respond within 3 days.
If no response is received within 3 days, the claim will be considered closed and any future remake request will require the purchase of a new item.
Once a return is approved, a prepaid return label will be provided. The package must be scanned by the shipping carrier within 3 days of the label being issued or the return authorization may be canceled.
Returns will be inspected within 3 business days after delivery before any approved remake, replacement, exchange, or store credit is issued.
We cannot accept returns or exchanges for items that:
• Have had tags removed.
• Show signs of wear, washing, smoke odor, stains, pet hair, or misuse.
• Are returned without original packaging.
• Have been altered in any way.
If an ineligible item is returned, it may be shipped back at the customer’s expense.
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Wholesale Orders
Wholesale customers are responsible for inspecting all items within 3 days of delivery before forwarding products to their own customers.
Once a wholesale item has been shipped to your customer, it is no longer eligible for return, refund, exchange, replacement, or store credit through Southern Magnolia Apparel + Wholesale.
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Custom Orders
All custom and personalized products are final sale.
Please carefully review all names, colors, sizing, designs, and submitted information before placing your order.
Southern Magnolia Apparel + Wholesale is not responsible for errors caused by incorrect information provided by the customer.
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Preorders
Unless otherwise stated, all products sold by Southern Magnolia Apparel + Wholesale are considered preorders.
Turnaround time begins once the preorder closes, not the date the order was placed. Your TAT follows the longest TAT of an item in your order. If you order Graphics with Weekly Closed Items, those graphics won’t ship until all Weekly Closed Items arrive. If you order Overseas Sea Shipping with Weekly Closed Items or Graphics, all items will not ship until til the Sea Shipping arrives.
Posted turnaround times are estimates and may be affected by manufacturer delays, shipping delays, customs processing, or other circumstances outside of our control.
Due to the nature of preorder items, cancellations are not permitted once an order has been placed.
In certain circumstances, a cancellation may be approved at our discretion. If approved, a 15% restocking fee will be deducted from the refund to cover non-refundable payment processing fees and administrative costs.
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Ready to Ship (RTS) Orders
Ready to Ship orders are processed as quickly as possible, often the same business day.
Because of this, RTS orders cannot be canceled, modified, or combined with other orders once submitted.
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Final Sale Items
The following items are final sale and are not eligible for return or exchange:
• Custom or personalized items
• Clearance or markdown items
• Any item specifically marked as Final Sale
• Made-to-order graphic apparel
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Shipping & Delivery Policy
Please verify that your shipping address is correct before placing your order.
Southern Magnolia Apparel + Wholesale is not responsible for packages that are delayed, misdelivered, or returned due to an incorrect address entered by the customer.
Once your order has been transferred to the shipping carrier, shipping times and delivery delays are outside of our control.
We are not responsible for packages marked as Delivered by the carrier.
If your package is lost, damaged, or stolen during transit, we are happy to assist with filing a claim.
If a package is returned to us by the shipping carrier for any reason, the customer will be responsible for paying reshipping costs before the order can be sent again.
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Care Instructions
For best results:
• Wash cold, inside out.
• Do not use bleach or fabric softener.
• Hang dry.
• Do not iron directly on the design.
• Do not dry clean.
• Do not over-stretch the garment.
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Contact Us
For the fastest response, please email:
southernmagnoliawholesale@gmail.com
Facebook messages are not monitored regularly and should not be used for order questions, claims, or policy inquiries.